Refund policy

Return & Refund Policy – NexGadget

At NexGadget, we aim to provide high-quality smart gadgets and a smooth shopping experience. If something isn’t right, we’re here to help.

🔁 7-Day Return Policy

You can request a return within 7 days of delivery if:

  • The product is damaged, defective, or not working properly

  • You received the wrong item

To be eligible:

  • Item must be unused and in original packaging

  • Unboxing video is required as proof (recommended)

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (caused by customer)

  • Products without original packaging

  • Requests made after 7 days

💸 Refund Policy

Once your return is approved:

  • Refund will be processed within 3–7 business days

  • For prepaid orders: amount will be refunded to original payment method

  • For COD orders: refund will be sent via UPI or bank transfer

🔧 Damaged or Defective Items

If your product arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Share clear photos/video proof

  3. Our team will verify and approve replacement/refund

🚚 Return Process

  • Contact us via Instagram

  • Our team will arrange pickup (if available)

  • Or you may be asked to ship the product back

📩 Contact Us

For returns & refunds, contact us at:
📱 Instagram: @NexGadgett

NexGadget reserves the right to refuse returns that do not meet our policy conditions.